Amy Ward, University of Southern California, Scheduling in a Many-Server, Multi-Class System: The Impact of the Customer Patience Distribution
Withers 232AThe study of scheduling problems has a long history in the academic literature. However, many classic models used to study scheduling problems do not incorporate customer impatience. Furthermore, many of the ones that do assume the time a customer is willing to wait for service is exponentially distributed. The issue is that that assumption can…