Petar Momcilovic, University of Florida, Data-Driven Appointment Scheduling Under Uncertainty: The Case of an Infusion Unit in an Oncology Center
Daniels 218We develop a novel, data-driven approach to deal with appointment sequencing and scheduling in a multi-server system, where both customer punctuality and service times are stochastic. Our model is calibrated using a data set of unprecedented resolution, gathered at a large-scale outpatient oncology practice. This data set combines real-time locations, electronic health records and appointments…